Last Updated: August 31, 2026
1. Introduction
Maa Aainath Gou Seva Samiti, Balotra ("we", "our", or "us") operates the WhatsApp Business messaging platform to communicate with our supporters, donors, and community members. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us through our WhatsApp Business services and associated web application.
By interacting with us via WhatsApp or using our services, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
a) Information You Provide
- Contact Information: Name, phone number, and city/location when you message us or are added to our contact lists.
- Message Content: Text messages, images, videos, audio, documents, and other media you send to us through WhatsApp.
- Donation Information: If you choose to contribute, we may collect details related to your donations.
b) Automatically Collected Information
- WhatsApp Profile Information: Your WhatsApp display name and profile details as provided by the WhatsApp Business API.
- Message Metadata: Timestamps, delivery status, and read receipts of messages exchanged.
- Device & Usage Data: Basic technical information when you access our web application.
3. How We Use Your Information
We use the collected information for the following purposes:
- To communicate with you about our Gau Seva activities, campaigns, and events.
- To send you approved WhatsApp template messages regarding updates, donations, and community programs.
- To respond to your messages and provide support.
- To manage our contact lists and campaign communications.
- To improve our services and user experience.
- To comply with legal obligations and Meta (WhatsApp) platform policies.
Important: We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Storage & Security
Your data is stored on secure, cloud-hosted servers with industry-standard security measures including:
- Encrypted database connections (SSL/TLS).
- Secure cloud hosting infrastructure.
- Access controls limiting data access to authorized personnel only.
- Regular security reviews and updates.
While we take reasonable steps to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
5. Data Sharing
We may share your information only in the following limited circumstances:
- Meta (WhatsApp): Messages are processed through the WhatsApp Business API, which is operated by Meta Platforms, Inc. Meta's privacy practices are governed by their own Privacy Policy.
- Service Providers: Trusted third-party services (e.g., cloud hosting, media storage) that assist us in operating our platform, bound by confidentiality agreements.
- Legal Requirements: When required by law, court order, or governmental authority.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy. Specifically:
- Contact information is retained as long as you remain an active supporter or community member.
- Message history is retained for operational and support purposes.
- Campaign data is periodically cleaned up to retain only recent records.
You may request deletion of your data at any time by contacting us.
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data.
- Opt-Out: Opt out of receiving marketing/campaign messages at any time by replying "STOP" or contacting us directly.
- Withdraw Consent: Withdraw your consent for data processing at any time.
8. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.
9. Third-Party Links
Our messages may contain links to external websites (e.g., donation pages). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: